This Privacy Policy (“Privacy Policy”) describes what information MedLiv Technology Private Limited (“Company”), as the owner and operator of the Platform may collect from a user (“You”, “Your” or “User”), on or through our website, https://www.medliv.in/ (that includes website, mobile applications and related platforms). We recognize that many visitors and users of www.medliv.in/ are concerned about the information they provide to us and how we use that information. This Privacy Policy has been developed to address those concerns. At www.medliv.in/ we respect your privacy and take reasonable measures to protect your personal information and other details that you share with us. Sensitive Personal Data collected and retained (either internally or third party servers) is necessary for the purposes identified in this Privacy Policy and for providing the services. No unnecessary or additional information is asked for by www.medliv.in/

This Privacy Policy is published in compliance with the terms and rules of the Information Technology Act, 2000 including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Privacy Policy may be subject to further changes including as may be warranted by change in law. Upon updating the Policy, we may revise the “Updated” date at the bottom of this Policy. We therefore request you to go through our Privacy Policy frequently to be updated with changes incorporated from time to time. Your continued engagement with us will imply your acceptance of such updates to this Policy.

If you do not agree to the terms of this Privacy Policy, please do not (i) access or use our website, (ii) avail of services from us, and do not disclose your information to us.

By providing us your and/or your family members and/or your dependents information, you hereby consent to the collection, storage, disclosure, processing and transfer of such information for the purposes as disclosed in this Policy. You are providing the information out of your free will. You have the option not to provide the data or Personal Information or Sensitive Personal Data or Information sought to be collected if you do not agree with this Policy.

Collection of Information

We may collect certain Personal Information, Sensitive Personal Data or Information from you and/or your family members and/or your dependents while using our website or directly from the concerned insurer and your employer, if applicable.

Personal Information means any information that relates to you and/or your family members and/or your dependents and may include date of birth, employee code, email address, residential address, mobile number, alternate telephone number, etc.

Further, you would be required to give us certain Sensitive Personal Data or Information about you and/or your family members and/or your dependents, Sensitive Personal Data or Information shall mean such personal information which consists of information relating to; -

• financial information such as bank account or any other payment instrument details;
• physical, physiological and mental health condition;
• medical records and history;
• any detail relating to the above clauses as provided to body corporate for providing service; and
• any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise:

provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive Personal Data or Information.

We inform you that our website may collect certain Personal Information and/or Sensitive Personal Data or Information about you and/or your family members and/or your dependents such as medical and health records including but not limited to your prescription, test reports, past medical history, etc. We understand that the Personal Information and/or Sensitive Personal Data or Information is extremely private to you and/or your family members and/or your dependents and assure you that it will be used only for providing required healthcare services as mutually agreed to be rendered by us.

While using our website and for availing any of our services you would be required to give us your and/or your family members and/or your dependents Personal Information and/ or Sensitive Personal Data or Information. This could be done post login on our website

Access

You may be given the privilege to upload and store your and/or your family members and/or your dependents medical and health records on our website to which only you shall have access to by using your unique username. This will help you have access to all your and/or your family members and/or your dependents medical and health records. We would like to reiterate that barring you, no one shall have access to these records except to the parties as mentioned in this Privacy Policy and the same shall be transmitted by us in encrypted form to avoid being hacked and decoded.

Use of Personal Information

We use information We collect, in a variety of ways in order to provide the Services on the website and mobile app and to operate Our business, including the following:

• To carry out our obligations arising from your requests for the services and products on the Platform;
• To process and deliver your order/bookings with Us;
• To enable your access to our website or app to provide you services;
• To enable you to initiate or facilitating a diagnostic test;
• Analysing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.;
• To operate and improve the Platform in order to foster a positive user experience and to improve our business as a whole;
• We use the information that you provide for such purposes such as responding to your requests, customising your orders, improving our Platform or communicating with you
• To comply with applicable law;
• To analyse the use of our resources, troubleshooting problems and improving our products and services, by using the information regarding your mobile device and software.
• Contacting users, both during and after an order, for updates, resolution of queries, order details, follow-up or offering new products or services;
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our terms, or as otherwise required by law;
• To contact you, by way of SMS, email and phone calls, from time to time to record Your valuable feedback on our products and services, as they currently stand, and/or any potential products and services that may be offered in the future.

We may use data collection methods / mechanisms such as “Cookies” on certain pages of the website to help analyse our web page flow and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of “Cookies”. We also use “Cookies” to allow you to enter your password less frequently during a session. Most “Cookies” are “Session Cookies”, meaning that they are automatically deleted from your hard drive at the end of a session. You are free to decline our “Cookies” if your browser permits you to do so although we recommend strongly that you allow them to ensure you have access to all of our services.

Sharing of Information

We respect your privacy and hereby declare we do not transfer and / or disclose your and/or your family members and/or your dependents’ personal Information and/or sensitive personal data or Information except as under:

• To law enforcement agencies in connection with an investigation having the interest of general public at large, after having been approved by the due process of law;
• To our associates and affiliates to help detect and prevent fraud, identity theft and other illegal activities, correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity;
• To our full-time employees and associates on a need-to-know basis for the purpose of enabling the Company to provide the necessary services to you;
• With our empanelled healthcare providers on a need-to-know basis for the purpose of enabling the Company to provide the necessary services to you;
• Any third party to which We transfer or sell our assets, merge or consolidate with, will have the right to continue to use the information provided to us by you, in accordance with the Terms and this Privacy Policy.

Updation of Information

You may review, edit, correct, update, change the information and profile that you have provided by logging into your account on our website and app. However, you are not permitted to delete any part of the personal information or any other information generated on the Platform or request us to delete the same. You may update your information at any point by writing to us at info@medliv.in. The requested changes may take up to 7 days to appear online because of verification process and server cache policies.

Protection of information

We do not sell any data to third party that can be misused for telemarketing or bulk mailing or any other wrong purposes. In addition, we do not sell any user's personal information (including sensitive personal information). Any user statistics that we may provide to prospective advertisers or partners regarding product or service usage on our website and app is provided in an aggregate form only and does not include any personally identifiable information about any individual user.

We request you to sign out from the website or app and close browser window when you have finished use thereof. We do not undertake any liability for any unauthorized use of your account and password.

If you suspect any unauthorized use of your account, you must immediately notify us by sending an email to us at info@medliv.in. You shall be liable to indemnify us due to any loss suffered by us due to such unauthorized use of your account or password.

Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User, etc.

Consent

By using our website and providing your and/or your family members and/or your dependents’ Personal Information and/or Sensitive Personal Data or Information, you hereby consent to the collection, storage, disclosure, transfer, processing and usage of your and/or your family members and/or your dependents’ Personal Information and/or Sensitive Personal Data or Information by us as per the terms of this Privacy Policy. Kindly frequent this section to keep yourself updated of any changes made by us in the Privacy Policy.

You hereby confirm to the Company that you have taken necessary consent from your family members and/or your dependents for submission of their Personal Information and/or Sensitive Personal Data or Information with us.

Governing Laws and Jurisdiction

This Privacy Policy, our services and the use of it is governed by the laws of India, with regard to its conflict of laws and the courts in Jaipur, Rajasthan shall have exclusive jurisdiction over any disputes connected to our Platform or the services. 

Please proceed only if you accept all the conditions enumerated herein above, out of your free will and consent.

This document was last updated on April 30, 2021